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Useful Contact Information
Below is a list of contact information that you can use to get further advice surrounding all aspects of flooding in your home or business:
Flood Information
- Floodline – 0845 988 1188 or latest flood warnings
- Environment Agency – 08708 506 506 or enquiries@environment-agency.gov.uk
- Local Council Directory
Insurer Contact Information
| Albion Insurance Co. Ltd | |
|---|---|
| Domestic | Mon-Fri 09:00-17:00 : 01303 856 300 All other times : 08705 234 900 |
| Commercial | Mon-Fri 09:00–17:00: 01303 856 300 All other times : 08705 234 900 |
| Motor Vehicle | Mon-Fri 09:00–17:00 : 01303 856 300 All other times : 08705 234 900 |
| Avon Insurance plc | |
| Domestic | 0800 282 652 |
| Commercial | N/A |
| Motor Vehicle | 0800 716 224 |
| AXA Art Insurance Ltd | |
| Domestic | Mon-Fri 09:00-17:00 : 020 7626 5001 All other times: 020 7587 0221/020 8995 6391 |
| Commercial | Mon-Fri 09:00-17:00 : 020 7626 5001 All other times: 020 7587 0221/020 8995 6391 |
| Motor Vehicle | N/A |
| Britannic Assurance | |
| Domestic | 09:00-17:00 Mon-Fri : 0645 380 600 All other times : 0800 132 663 After 1.4.2000 : 0800 169 4541 |
| Commercial | N/A |
| Motor Vehicle | 0800 028 0083 |
| CGU Underwriting Ltd (Abbey National Customers only) | |
| Domestic | 0345 46 2000 |
| Commercial | N/A |
| Motor Vehicle | 0345 46 2000 |
| Churchill Insurance Company | |
| Domestic | 0800 400 695 |
| Commercial | N/A |
| Motor Vehicle | 0800 400 665 |
| Co-operative Insurance Society Ltd | |
| Domestic | 0345 581 758 |
| Commercial | N/A |
| Motor Vehicle | 08000 929 069 |
| Direct Line Insurance | |
| Home Insurance | 0845 601 3004 (24-hour Emergency Helpline) 0845 246 8710 (Claims Helpline: 8am-8pm Mon-Fri, 9am-5pm Sat) |
| Motor Insurance | 0800 269015 (24-hour Emergency Helpline) 0845 246 8900 (Claims Helpline: 8am-8pm Mon-Fri, 9am-5pm Sat) |
| Direct Line Rescue (Breakdown Recovery): 0800 590590 (24-hour Emergency Helpline) | |
| Travel Insurance | 0845 246 8711 (Claims Helpline: 9am-5pm Mon-Fri) |
| Pet Insurance | 0870 600 0633 (24-Hour Advice Line) 0845 246 8712 (Claims Helpline: 9am-5pm Mon-Fri) |
| Dowa Insurance Company (Europe) Ltd | |
| Domestic | 01273 504 250 or 020 8731 8621 |
| Commercial | 01273 504 250 or 020 8731 8621 |
| Motor Vehicle | N/A |
| Eagle Star Direct | |
| Domestic | Mon-Fri 09:00-17:00 : 01452 528 533 All other times : 0870 242 1026 |
| Commercial | Mon-Fri 09:00-17:00 : 01452 528 533 All other times : 0870 242 1026 |
| Motor Vehicle | 0800 246 817 |
| Fortis Insurance Limited | |
| Domestic | 023 80 312 222 |
| Commercial | 023 80 312 222 |
| Motor Vehicle | 023 80 312 222 |
| Iron Trades | |
| Domestic | 08702 400 407 |
| Commercial | 08702 400 407 |
| Motor Vehicle | 0800 374 303 |
| Legal & General Insurance | |
| Domestic | 0870 900 5565 |
| Commercial | N/A |
| Motor Vehicle | 0800 136 903 |
| Lloyds TSB Insurance | |
| Domestic | 0800 056 3811 |
| Commercial | 0121 423 6400 - general claims 0117 934 2119 – claims (commercial motor insurance) |
| Motor Vehicle | 020 8249 1025 – claims 0800 363 636 – broken glass 0800 731 0964 – roadside emergency line |
| Methodist | |
| Domestic | Mon-Fri 09:00-17:00 : 0161 833 9696 All other times : 0117 934 0139 |
| Commercial | Mon-Fri 09:00-17:00 : 0161 833 9696 All other times : 0117 934 0139 |
| Motor Vehicle | Not applicable |
| MMA Insurance plc | |
| Domestic | 08708 44 44 41 |
| Commercial | 08708 44 44 41 |
| Motor Vehicle | 08708 48 49 99 |
| NAC Reinsurance International Ltd | |
| Domestic | Mon-Fri 09:00-17:00 : 020 7868 9800 |
| Commercial | Mon-Fri 09:00-17:00 : 020 7868 9800 |
| Motor Vehicle | Mon-Fri 09:00-17:00 : 020 7868 9800 |
| NFU Mutual | |
| Domestic | 0800 282 652 |
| Commercial | N/A |
| Motor Vehicle | 0800 282 652 |
| The Pharmacy Mutual Insurance Co. Ltd | |
| Domestic | 0800 731 7591 |
| Commercial | 0800 731 7591 |
| Motor Vehicle | 0800 731 7591 |
| Prudential Assurance | |
| Domestic | 0800 777 171 |
| Commercial | N/A |
| Motor Vehicle | 0800 400 650 |
| Royal & SunAlliance | |
| Domestic | 0845 0772 772 |
| Commercial | 0845 0772 772 |
| Motor Vehicle | 0845 0772 772 |
| St Paul International Insurance Co. | |
| Domestic | N/A |
| Commercial | 02920 368 713 |
| Motor Vehicle | N/A |
| Teachers Provident Society | |
| Domestic | 08456 013 056 |
| Commercial | N/A |
| Motor Vehicle | N/A |
| Tokio Marine and Fire Insurance Co (UK) Ltd | |
| Domestic | 0800 469 2470 |
| Commercial | 0800 469 2470 |
| Motor Vehicle | N/A |
| UIA (Insurance) Ltd | |
| Domestic | 01438 761761 (8.30-6.00pm Mon/Fri) 08705 234567 (6PM-8.30am Mon/Sun) |
| Commercial | 01438 761761 |
| Yasuda Kasai Insurance Co. of Europe Ltd | |
| Domestic | Mon-Fri 09:00-17:00 : 01708 703 824 All other times : 079099 15347 |
| Commercial | Mon-Fri 09:00-17:00 : 01708 703 824 All other times : 079099 15347 |
| Motor Vehicle | Mon-Fri 09:00-17:00 : 01708 703 824 All other times : 079099 15347 |
| Zurich Commercial | |
| Domestic | N/A |
| Commercial | 08453 002 005 |
| Motor Vehicle | 0800 137 429 |